Our hoodies, tracksuits and coats are cut on one size block, so a medium in one range sits the same as a medium in another. Outerwear is cut with a little extra room through the chest and shoulder so it layers over a hoodie without pulling. Denim is true to a standard US waist measurement.

Yes. Email support@truestag.shop with the product name and the size you are considering, and we will measure the garment flat and send you chest, length and sleeve numbers before you order.

Send it back unworn with the tags attached within 45 days of delivery and we refund your original payment method. The quickest way to swap sizes is to return the first piece and place a new order so your size is held while the return travels.

In stock orders are picked and dispatched within 2 business days, Monday to Friday, excluding US public holidays. You get a confirmation email when you pay and a tracking email as soon as the label is scanned.

Standard shipping is free on orders over $120 within the contiguous United States. Below that, a flat rate is calculated and shown at checkout before you pay. Alaska, Hawaii and case pack orders are quoted at checkout as well.

After dispatch, standard delivery usually runs 3 to 6 business days depending on where you are and which carrier covers your route. These are carrier estimates rather than guarantees, and winter weather can add a day or two.

Not at the moment. We ship to all 50 states, including Alaska and Hawaii. If you need a piece sent abroad, email us before ordering and we will tell you honestly whether we can arrange it.

45 days from the day your parcel is delivered. Items need to be unworn, unwashed and in their original packaging with the tags still on. Full detail is on the Refund and Returns Policy page.

Manufacturing defects in seams, zips, snaps and drawcords for 12 months from delivery. It does not cover normal wear, fading from repeated washing, or damage from accidents and alterations. Email us with your order number and a photo and we will sort a repair, replacement or refund.

Contact us within 7 days of delivery with your order number and photos of the item and the outer box. We cover the return shipping and send a replacement or refund at no cost to you.

Yes. Our unisex hoodie case pack ships blank in a mixed size run and is built for print shops, teams and small businesses. Email us with the quantity and size split you need and we will confirm current availability and lead time.

The payment methods active on our checkout are the ones displayed on the checkout page itself. Card details are entered and processed by our payment provider, and full card numbers are never stored on our servers.

We collect only what we need to take, pack and support your order, and we do not sell personal information. The full detail on what we collect and how long we keep it is on the Privacy Policy page.