Last updated: August 26, 2026

Everything we sell is packed and sent from our unit in Dracut, Massachusetts. This page explains how that works. Read it next to our Refund and Returns Policy.

Where we send parcels. We deliver to all 50 US states, Alaska and Hawaii included, plus APO and FPO addresses. We do not ship internationally at present. Case pack orders cannot be sent to a PO box because of their size, so please give us a street address for those.

When your order leaves us. Orders are picked Monday to Friday, apart from US public holidays. In stock items are dispatched within 2 business days. An order placed late on a Friday or over a weekend enters the queue on the next working morning. You get an email confirming the order when you pay, and a second email carrying the tracking number when the carrier scans the label.

What shipping costs. Standard shipping is free on orders over $120 going to the contiguous United States. Under that figure, a flat rate is worked out and displayed at checkout before you part with any money, so there is never a charge you have not seen. Rates to Alaska and Hawaii and for bulk case packs are also quoted at checkout.

How long it takes. Once the parcel is moving, standard delivery generally runs 3 to 6 business days, depending on your distance from Massachusetts and which carrier serves your route. Those figures come from the carriers and are estimates rather than promises. Snow, storms and the December peak can stretch them.

Case packs and heavy orders. Bulk hoodie packs travel as larger cartons and occasionally on a different service to single garment orders. Where that changes the delivery window we tell you by email before the parcel goes out. Check the carton on arrival and note any visible damage on the carrier’s paperwork before you sign.

Following your parcel. The tracking email carries the carrier name and number. Tracking can sit still for a day or so between depot scans, which is normal. If nothing has moved for three working days, email us and we will chase the carrier ourselves.

Getting the address right. Please check your delivery address before you pay, including the apartment or unit number. We send parcels to the address supplied at checkout, and we cannot take responsibility for a delay or a return caused by an address that was wrong or incomplete. Reshipping after that may carry a further postage charge.

Missing or damaged in transit. Contact us within 7 days of the delivery date, or of the date delivery was expected, with your order number and photos where there is damage. We open a claim with the carrier and, either way, put you back where you should be with a replacement or a refund.

Questions. Anything about postage, tracking or timing, just ask. Weekday emails are usually answered the same business day.

Contact us. Truestag, 12 Superior Ave, Dracut, MA 01826, USA. Email: support@truestag.shop. Phone: (603) 833 5999.